Jira Service Management

{"xsrfToken":"ab67a357-bdf2-450c-9d8e-904170a8a0ac_5c753efd9a109910275ddb41ce698ed5695d3d02_lout","branding":{"id":"3","key":"frankie","name":"FrankieOne","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Frankie documentation and support portal","sharedPortalName":"Frankie Support Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Frankie documentation and support portal","sharedPortalName":"Frankie Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4284fb","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/07ff8c86-78b6-4815-ad4a-a94e8b29547b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3Y2E4NjE0Ny0yMWRjLTRkNDQtOTRhNy0zNjQ4N2RhYTI0NTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3ZmY4Yzg2LTc4YjYtNDgxNS1hZDRhLWE5NGU4YjI5NTQ3YiI6WyJyZWFkIl19LCJleHAiOjE2MzQ5MjM3NjgsIm5iZiI6MTYzNDkyMzEwOH0.VTnwbhH9wqsf5rhh67obVW2O0sdx_By0t4bxCA3tuXs&client=7ca86147-21dc-4d44-94a7-36487daa2456&height=300&mode=fit","bannerMediaApiFileId":"07ff8c86-78b6-4815-ad4a-a94e8b29547b","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"frankie","projectId":10002,"serviceDeskId":3,"name":"FrankieOne","description":"<p>Welcome to FrankieOne Support. </p> \n<p>Please choose from one of the request types that best suites your needs.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"54","name":"Remediation Activity","descriptionHtml":"","callToAction":"Remediation Activity","introHtml":"<p>Remediation activity tickets are to be used when a small discrete piece of work is required to remediate the state of the system.</p>","icon":10505,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[],"key":""},{"id":"56","name":"Production Change Request","descriptionHtml":"","callToAction":"Production Change Request","introHtml":"","icon":10484,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"49","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Please use this form to investigate a cause or potential cause for an incident.</p>","icon":10550,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[16,18],"key":""},{"id":"53","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"","icon":10498,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10498","groups":[16],"key":""},{"id":"50","name":"Frankie KYC Configuration Change","descriptionHtml":"","callToAction":"Frankie KYC Configuration Change","introHtml":"","icon":10469,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10469","groups":[18],"key":""},{"id":"46","name":"Emailed Request","descriptionHtml":"","callToAction":"Emailed Request","introHtml":"","icon":10480,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[16],"key":""},{"id":"48","name":"Report System Incident","descriptionHtml":"<p>Use this form to report an incident that you may be experiencing with Frankie One. An incident would be something that is severely impacting your operations.</p>","callToAction":"Report System Incident","introHtml":"<p>Incident Report form</p>","icon":10550,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[17],"key":""},{"id":"52","name":"User Access Management","descriptionHtml":"<p>Please use this request to raise user access requests or concerns for your account.</p>","callToAction":"User Access Management","introHtml":"<p>Frankie One Portal User Management Requests</p>","icon":10515,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10515","groups":[16],"key":""},{"id":"51","name":"Frankie Check Inquiry","descriptionHtml":"<p>It's always helpful to state the Frankie ID along with the request that way we can investigate the problem. Please do not send through PII information to Frankie One through Support requests</p>","callToAction":"Frankie Check Inquiry","introHtml":"<p>Please use this form to inquire about a check that you'd like investigated to clarify the results</p>","icon":10491,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10491","groups":[16],"key":""},{"id":"47","name":"Dev Support","descriptionHtml":"","callToAction":"Dev Support","introHtml":"<p>Working with the API or Smart UI? Use this request to ask for developer support.</p>","icon":10479,"iconUrl":"https://frankieone.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10479","groups":[18],"key":""}],"reqGroups":[{"id":16,"name":"General Inquiry"},{"id":17,"name":"Raise an Incident"},{"id":18,"name":"Dev Support"}],"orderMapping":{"16":[53,52,51,49,46],"18":[50,49,47],"17":[48]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"ac98ef3a-da09-3b33-912d-0122efaf00bc","appLinkName":"System Confluence","appLinkUrl":"https://frankieone.atlassian.net/wiki","spaceKey":"KBA","spaceName":"FrankieOne Knowledge Base","spaceUrl":"https://frankieone.atlassian.net/wiki/spaces/KBA","isServer":false},"labels":[],"projectKey":"FRANKIE","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FRANKIE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Frankie Support Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://frankieone.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Ffrankieone.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiODQyNjBlOWE2MWM0YzkzYWUxMjIxYjJkOTkyYmI3ZDYwNzJjYTk4MDczNDQzYmE5NWQyNGYwMmFkOGFlMjIyIiwiaXNzIjoiMjgzZjJmMTAtM2M5NS0zZDBlLWI4NmEtMmU0ODQxMjk3ZjcxIiwiY29udGV4dCI6e30sImV4cCI6MTYzNDkyNDA2OCwiaWF0IjoxNjM0OTIzMTY4fQ.Uu9qjnfDUwxqMsiEralWWXqbg8o0HHYF1QctSlV5zx8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjI4M2YyZjEwLTNjOTUtM2QwZS1iODZhLTJlNDg0MTI5N2Y3MSIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkZSQU5LSUUiLCJpZCI6IjEwMDAyIn19fSwiZXhwIjoxNjM0OTI0MDY4LCJpYXQiOjE2MzQ5MjMxNjh9.FfmViGdl3z7dcsNtVQhvt7rm3ZniumUMy_gOIw-LHHQ\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"FRANKIE\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"FRANKIE\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Australia/Melbourne\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://frankieone.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}